Privacy policy

Privacy Policy

Last updated: September 10, 2025

ESSENZA operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). ESSENZA is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.

• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.

• Account information including your username, password, security questions, preferences and settings.

• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.

• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.

• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.

• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.

• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services.

We use your personal information to provide you with the Services, including to perform our contract with you, process your payments, fulfill your orders, remember your preferences and items you are interested in, send notifications related to your account, process purchases, returns, exchanges or other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews, and create a customized shopping experience.

Marketing and Advertising.

We use your personal information for marketing and promotional purposes, such as sending marketing communications by email, SMS, WhatsApp or postal mail, and displaying advertisements based on your activity on our website.

Security and Fraud Prevention.

We use your personal information to authenticate your account, provide a secure shopping experience, detect and investigate fraud, illegal activity, security threats, and protect our Services and customers.

Communicating with You.

We use your personal information to provide customer support, respond to inquiries, and maintain our business relationship with you.

Legal Reasons.

We use your personal information to comply with applicable laws, respond to legal requests, enforce our policies and terms, and protect our legal rights.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf, including payment processing, shipping, customer support, analytics, cloud storage and IT management.

• With business and marketing partners to provide marketing services and personalized advertising. These partners will use your information in accordance with their own privacy policies.

• When you direct, request or consent to our disclosure of information to third parties, including for shipping products or through social media integrations.

• With our affiliates and related companies.

• In connection with a merger, acquisition, bankruptcy, legal obligation, court order, investigation, or to protect our rights, customers and Services.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information submitted through our store may be shared with Shopify and certain third parties that help deliver our Services. Shopify may also process information collected through your interactions with our store and other Shopify merchants in order to improve its platform and provide enhanced features.

To learn more about how Shopify processes personal information, please review Shopify's Consumer Privacy Policy and Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or platforms operated by third parties.

If you choose to access these third-party websites, you should review their privacy policies and terms independently. We are not responsible for the privacy practices, content, accuracy or reliability of any third-party websites.

Our inclusion of a link does not imply endorsement of any third-party website, service or content.

Children's Data

The Services are not intended for children and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

If you believe a child has provided us with personal information, please contact us so that we can remove such information where required by law.

As of the effective date of this Privacy Policy, we do not knowingly sell or share personal information belonging to individuals under the age of 16.

Security and Retention of Your Information

We take reasonable measures to protect your personal information. However, no security system is completely secure and we cannot guarantee absolute security.

Any information transmitted online may be vulnerable while in transit. We recommend that you avoid sharing sensitive information through unsecured communication channels.

We retain personal information for as long as necessary to:

• Maintain your account.

• Provide our Services.

• Fulfill legal obligations.

• Resolve disputes.

• Enforce agreements and policies.

The length of time we retain information depends on the nature of the information and applicable legal requirements.

Your Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:

• Right to Access – Request access to the personal information we hold about you.

• Right to Delete – Request deletion of your personal information.

• Right to Correct – Request correction of inaccurate personal information.

• Right to Data Portability – Request a copy of your information and transfer it to another provider where applicable.

• Right to Opt Out – Request that your information not be used for targeted advertising or certain data-sharing activities.

You may also manage marketing communications by unsubscribing from promotional emails through the unsubscribe link provided in those communications.

Please note that even if you opt out of marketing messages, we may still send service-related communications regarding your account or orders.

Additional Rights for UK and European Economic Area Residents

If you reside in the United Kingdom or the European Economic Area (EEA), you may have additional rights under applicable data protection laws, including:

• Right to Object – You may object to certain types of processing of your personal information.

• Right to Restrict Processing – You may request that we temporarily restrict the processing of your personal information under certain circumstances.

• Right to Withdraw Consent – Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

You may exercise any applicable rights by contacting us using the contact details provided below.

We may need to verify your identity before responding to your request. Where permitted by law, you may appoint an authorized representative to submit requests on your behalf.

We will respond to requests within the timeframes required by applicable law.

Non-Discrimination

We will not discriminate against you for exercising any privacy rights available to you under applicable law.

Complaints

If you have concerns about how we process your personal information, please contact us first using the contact details below.

Depending on your location, you may also have the right to:

• Appeal our decision regarding a privacy request.

• Submit a complaint to your local data protection authority.

Residents of the European Economic Area may contact their local supervisory authority for further assistance.

International Transfers

Please note that your personal information may be transferred to, stored in, and processed in countries outside of your country of residence.

Where required by law, we use appropriate safeguards to protect personal information transferred internationally, including:

• Standard Contractual Clauses approved by the European Commission.

• UK International Data Transfer mechanisms.

• Other legally recognized transfer safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, operational requirements, or regulatory developments.

When changes are made, we will update the "Last updated" date at the top of this Privacy Policy and provide any notices required by applicable law.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use and protect your information.

Contact

If you have any questions regarding this Privacy Policy, our privacy practices, or if you wish to exercise any of your privacy rights, please contact us:

Email: info@essenza.com

For the purposes of applicable data protection laws, ESSENZA acts as the data controller of your personal information.

Last updated: September 10, 2025.