Contact information
Contact Information
At ESSENZA, we are committed to providing excellent customer support and ensuring that your shopping experience is as smooth as possible.
Customer Support
If you have any questions regarding your order, shipping, returns, exchanges, products, or any other inquiries, please contact us using one of the methods below.
DM us on Instagram: @essenza
Support Hours
Monday – Friday
9:00 AM – 5:00 PM (CET)
We aim to respond to all inquiries within 24–48 business hours.
Before Contacting Us
To help us assist you as quickly as possible, please include:
• Your order number
• The email address used for the purchase
• A detailed description of your inquiry
Business Information
ESSENZA
Customer Support Email: info@essenza.com
Instagram Support: @essenza
Response Time
Our support team strives to respond to all customer inquiries as quickly as possible. During busy periods, promotions, holidays, or product launches, response times may be slightly longer.
Thank you for shopping with ESSENZA.