Frequently asked questions
Delivery info and returns
DELIVERY TIME:
Standard delivery (Europe):
Approximately 4-10 business days
International destinations:
Approximately 6-12 business days
Pre-orders take longer to ship.
- We cover all import duties.
- Tracked & safe shipping.
RETURNS:
You have 14 days from the date of delivery of your order to return the items to our location in Europe.
How do I track my order?
When an order is placed, the shipping confirmation is usually sent within a business day. Once received, simply head over to our Track your order page on our website and enter your order information there. You will from there be able to easily view your order status.
Sometimes it takes a few days for the system to pick up the order status. If this happens, try checking again in a few days. This does not affect the delivery time.
Returns and refunds
RETURNS: You have 14 days from the date of delivery of your order to return the items to our location in Europe.
EXCHANGES: Once the return is received and approved, the replacement item will be shipped to the original delivery address.
Initiate a return below "quick links" at the bottom of our website.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Get in touch
Need help? Send us a mail at info@essenza.com and we will get back to you as soon as we can.
High Quality
We use the highest-quality fabrics for the price to ensure long-lasting comfort and affordability.
14 Day Return
Return the product within 14 days to our European warehouse.
Customer Support
If you have any questions, contact us at info@essenza.com. We usually reply within 1-2 days.
Free Shipping Worldwide
All orders are tracked & insured
14-Day Returns
Return or exchange within 14 days
Secure Checkout
Encrypted payment & protected data
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REVIEWS
Loved by 10,000+ customers
★★★★★
2 weeks ago
Customer support is amazing, you don't need to wait long on a response and all the clothes are amazing to wear and overall comfortable.
Finlay K.
Riviera Shirt
✓ Verified
★★★★★
2 days ago
Good quality, I live in the Netherlands, and the sweater arrived within a week. I'm 187cm and weigh 75kg and the fit was perfect.
Jan E.
Riviera Shirt
✓ Verified
★★★★★
1 week ago
Amazing quality! Really happy, fit well.
Max S.
Riviera Shirt
✓ Verified